Fraud Case Assembly Agent
Assembles a fraud case when card-fraud-detector or payment-anomaly-monitor raises a high-risk alert. It gathers the alert's reason codes, the customer's recent transactions and device history, links related alerts and mule-account signals, and drafts a case summary with a recommended action for the fraud investigator. It never blocks a card or freezes an account itself.
Tools
- Fraud scoring (card-fraud-detector)
- Payment anomaly scoring (payment-anomaly-monitor)
- Mule detection (mule-account-detector)
- BigQuery read (card-transactions-stream)
- BigQuery read (confirmed-fraud-labels)
- Fraud case management: case writer
Data access scope
- Read-only: alerts, the customer's last 90 days of card and account transactions, device fingerprints
- Write: draft case summary and recommended action to the fraud case file
- No ability to block, freeze, reverse or release anything
Guardrails
- Recommends only; blocks, freezes and reversals are done by an investigator
- Cases with a scam-victim indicator are flagged for the customer protection team
- Masks card numbers to the last four digits everywhere
Human-in-the-loop
- Fraud investigator decides on every case
- Supervisor second review for any recommended account freeze
- Weekly review of agent recommendations against investigator outcomes
Orchestration
Every tool call is scoped by the declared data access above; the orchestrator cannot reach systems outside it. Owning business unit: Group Financial Crime Compliance.
Live demo run
Watch the agent execute a real scenario step by step, every tool call, validation, and human checkpoint is traced and auditable. Typical run: ~8.6s.
Owning business unit
Updated 2026-07-25. Run traces retained 24 months for audit under the platform governance policy.
Community · 0 threads
Questions, findings and requests from the business units that use this asset. Owners reply here; threads with upvotes surface to the owning team's inbox.