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Entitlement to CRM Leads History expired mid-campaign
Our lead tracking pilot for the Klang Valley branches stopped returning scores this morning. The entitlement shows as expired, but we were told it ran to December. Can it be reinstated while the renewal goes through?
Mei Ling Tan · Consumer · 2026-08-01 08:14 · 8h response SLA · routed to Model Risk & Governance · crm-leads-history
Dr. Kavitha Subramaniam · Model Risk & Governance · 2026-08-01 09:02
Confirmed: the twelve-month term lapsed on 31 July. I have issued a 14-day bridging entitlement so the pilot can continue, and the renewal is with the data owner for sign-off.
Call conduct analyser misses Manglish code-switching on branch hotline calls
On our branch hotline sample the conduct flags miss roughly one in five calls where the customer switches between English and Bahasa Malaysia mid-sentence. Recordings are 8kHz telephony. Is that outside the model's intended use, or is there a preprocessing step we are missing?
Suresh Pillai · Consumer · 2026-08-01 14:39 · 24h response SLA · routed to Marketplace Operator · call-conduct-analyser
New analyst needs a Consumer Banking workspace
A joining analyst needs access to our workspace with the consumer role and our existing entitlement set. Her account is already provisioned in the Bank's identity provider.
Mei Ling Tan · Consumer · 2026-08-01 16:22 · 24h response SLA · routed to Platform Administrator
Resolved (1)
July chargeback does not match our own usage figures
Our July chargeback statement shows 172K calls against complaint-classifier; our logs show 189K. Could the reconciliation be checked before it posts to our cost centre?
Priya Raman · Consumer · 2026-07-28 10:11 · 24h response SLA · routed to Marketplace Operator
Farah Iskandar · Marketplace Operator · 2026-07-28 15:30
The difference is sandbox traffic, which is metered but not charged back. The statement is correct; I have added a sandbox line to the breakdown so the gap is visible next month.