Alliance AI Platform: The Group's platform for building, governing and reusing AI

Prompt template

3 variables

Draft a customer letter in plain English for the Bank. Follow the Bank's plain-language standard: short sentences, no jargon, the action the customer must take stated first.

Letter type: {letter_type}
Key facts:
{key_facts}
Deadline or effective date: {effective_date}

Rules: do not include account numbers in full (last four digits only), never ask the customer to share a PIN, password or OTP, and end with the official contact channels only.

{letter_type}{key_facts}{effective_date}

Playground

Simulated sandbox

{letter_type}{key_facts}{effective_date}

Example input & output

Example input

{letter_type}: Notice of revised fees and charges
{key_facts}: Over-the-counter cash withdrawal fee for savings accounts changes from RM1.00 to RM2.00. Withdrawals at ATMs and on the app remain free. Applies to account ending 4417.
{effective_date}: 1 October 2026

Example output

Dear Valued Customer, Revised fee for counter cash withdrawals from 1 October 2026 From 1 October 2026, the fee for withdrawing cash at a branch counter from your savings account ending 4417 will change from RM1.00 to RM2.00 per withdrawal. Withdrawals at our ATMs and through the mobile app stay free of charge. You do not need to do anything. If you have questions, call our contact centre at the number on the back of your card or visit any branch. We will never ask for your PIN, password or OTP. Yours sincerely, Consumer Banking

Ownership and sensitivity

Owned by

Consumer Banking Customer Analytics & CRM

Accountable owner: Mei Ling Tan

Who approves access

No approval needed. Self-service: subscribe and use, logged for chargeback.

In GenAI assistants approved for internal use

Internal

Open to all staff. Aggregates, policy text, public series and synthetic data.

Self-service: subscribe and use, logged for chargeback.

GenAI: Generates text; prompt screening for customer data and output review apply.

Community · 0 threads

Questions, findings and requests from the business units that use this asset. Owners reply here; threads with upvotes surface to the owning team's inbox.

No threads yet. Be the first to ask, or to share what you found.

Customer Letter Drafter