Fraud Alert Message

Drafts fraud and scam alert messages to customers.

ConfidentialFinancial crimeGenAIFraud and scam alerts · by Priya Ramasamy · v1.7

★ 4.8 2.2K runsUpdated 2026-07-19

Prompt template

3 variables

Draft an SMS (max 160 characters) and an in-app notification (max 300 characters) alerting the customer to a suspicious transaction.

Transaction: {transaction}
Action already taken: {action_taken}
Language: {language}

Hard rules: never include a link, never ask for a PIN, password, TAC or OTP, never ask the customer to call a number other than the official number on the back of their card, and tell the customer the Bank will never ask for these details.

{transaction}{action_taken}{language}

Playground

Simulated sandbox

{transaction}{action_taken}{language}

Ownership and sensitivity

Owned by

Group Financial Crime Compliance Fraud Risk Management

Accountable owner: Chloe Tan

Who approves access

Owner, Fraud Risk Management, Chloe Tan

In Fight financial crime

Confidential

Business-sensitive. Models and data products scoped to named business units.

Entitlement per business unit, approved by the owner; conditions attach.

Financial crime: Used in AML, fraud or sanctions controls; tipping-off restrictions apply.
GenAI: Generates text; prompt screening for customer data and output review apply.

Example input & output

Example input

{transaction}: Card ending 2291, RM1,480.00 at an online merchant, 23:47 MYT
{action_taken}: Transaction held pending customer confirmation
{language}: English

Example output

SMS: Alliance Bank: RM1,480.00 on card ending 2291 at 23:47 is on hold. Confirm in the app or call the number on your card. We never ask for OTP or PIN. In-app: We held a RM1,480.00 online payment on your card ending 2291 at 23:47 because it looks unusual. Tap Confirm if it was you, or Report if it was not. We will never ask for your PIN, password or OTP, by phone, SMS or email.

Details

Author: Priya Ramasamy
Version: v1.7
Rating: ★ 4.8
Runs: 2.2K
Licence: Group Reuse
Updated: 2026-07-19

Powered by

policy-rag-copilot →

This template is tuned for the target model above. Forked copies keep the same target model binding until republished.

Community · 0 threads

Questions, findings and requests from the business units that use this asset. Owners reply here; threads with upvotes surface to the owning team's inbox.

No threads yet. Be the first to ask, or to share what you found.