Alliance AI Platform: The Group's platform for building, governing and reusing AI

Prompt template

2 variables

Answer the staff member's question about a Bank product using only the product sheets retrieved below. If the answer is not in the sources, say so and suggest who to ask.

Question: {question}
Retrieved product sheets:
{context}

Rules: cite the product sheet and section for every fact, quote rates and fees exactly as written, and never give personalised financial advice.

{question}{context}

Playground

Simulated sandbox

{question}{context}

Example input & output

Example input

{question}: Can a customer with a savings account open the fixed deposit through the app, and what is the minimum placement?
{context}: [PS-FD-07 s2] Fixed deposits can be placed via branch or mobile app by customers with an active CASA. [PS-FD-07 s3] Minimum placement RM1,000 for tenures 1 to 60 months. [PS-FD-07 s5] Early upliftment: no interest paid for partially completed months.

Example output

Yes. A customer with an active current or savings account can place a fixed deposit through the mobile app or at a branch [PS-FD-07 s2]. The minimum placement is RM1,000, for tenures from 1 to 60 months [PS-FD-07 s3]. Worth mentioning to the customer: on early upliftment, no interest is paid for partially completed months [PS-FD-07 s5].

Ownership and sensitivity

Owned by

Consumer Banking Deposits & Wealth

Accountable owner: Vincent Chong

Who approves access

No approval needed. Self-service: subscribe and use, logged for chargeback.

In GenAI assistants approved for internal use

Internal

Open to all staff. Aggregates, policy text, public series and synthetic data.

Self-service: subscribe and use, logged for chargeback.

GenAI: Generates text; prompt screening for customer data and output review apply.

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