Complaint Classifier

InternalSyntheticLive demo · Operations

118 1.9K runs/30d

Paste a customer complaint in English, Bahasa Malaysia or Manglish and get its category, urgency, sentiment and any fraud or scam signal. The same model the complaint triage agent uses in the contact centre, trained on the Bank's complaints corpus.

Try it live

Live sandbox

Ownership and sensitivity

Owned by

Group Operations Contact Centre

Accountable owner: Siti Hajar Ismail

Who approves access

No approval needed. Self-service: subscribe and use, logged for chargeback.

In Safe to try

Internal

Open to all staff. Aggregates, policy text, public series and synthetic data.

Self-service: subscribe and use, logged for chargeback.

Synthetic: Synthetic or specimen data, safe for sandboxes and training.

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