Prompt Library / AI Centre of Excellence

Policy Q&A with Citations

Answers policy questions with section-level citations.

InternalGenAIPolicy and procedure search · by Hafiz Othman · v2.2

★ 4.8 2.0K runsUpdated 2026-07-22

Prompt template

2 variables

Answer the staff question using only the policy and procedure extracts retrieved below. Every sentence must carry a citation in the form [document ID, section]. If the extracts do not answer the question, say "Not covered in the retrieved policies" and name the policy owner to ask.

Question: {question}
Retrieved extracts:
{context}

{question}{context}

Playground

Simulated sandbox

{question}{context}

Ownership and sensitivity

Owned by

Group Data & AI AI Centre of Excellence

Accountable owner: Farah Iskandar

Who approves access

No approval needed. Self-service: subscribe and use, logged for chargeback.

In GenAI assistants approved for internal use

Internal

Open to all staff. Aggregates, policy text, public series and synthetic data.

Self-service: subscribe and use, logged for chargeback.

GenAI: Generates text; prompt screening for customer data and output review apply.

Example input & output

Example input

{question}: Can we use a customer's transaction data to train a marketing model?
{context}: [GP-DG-004 s5.2] Customer data may be used for analytics and modelling within the Bank for purposes consistent with the customer's consent and the Bank's privacy notice. [GP-DG-004 s5.4] Use for direct marketing requires the customer's marketing consent flag to be set. [GP-MR-001 s3.1] All models used for customer decisions must be registered and tiered by Model Risk Management before production use.

Example output

Yes, within limits. Transaction data can be used for modelling inside the Bank where the purpose is consistent with the customer's consent and the privacy notice [GP-DG-004, s5.2]. If the model will drive direct marketing, only customers with the marketing consent flag set may be targeted [GP-DG-004, s5.4]. The model must be registered and tiered by Model Risk Management before it is used in production [GP-MR-001, s3.1].

Details

Author: Hafiz Othman
Version: v2.2
Rating: ★ 4.8
Runs: 2.0K
Licence: Group Reuse
Updated: 2026-07-22

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