Raise a support ticket
Raise an issue against the platform or an asset. The category you choose decides which team owns it.
For: Everyone · 1 min read
Go to the screen:Support tickets
Steps
- 1Open Support tickets.
- 2Write a subject that names the asset or screen, and describe what you expected and what happened.
- 3Include the request_id if the problem is with an API call.
- 4Choose the category. The screen shows which team it routes to.
- 5Choose the priority honestly: Urgent is for production impact on customers or a control failure.
- 6Submit, and follow replies on the same ticket.
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